Effective Date: 17 June 2026

At Riddlepay, we strive to provide a smooth and transparent experience to our customers. Since the products sold on our platform are digital gift cards and e-gift vouchers, certain cancellation and refund limitations apply. Please read this policy carefully before making a purchase.

🎁 1. Nature of Products

• 💳 All products sold on Riddlepay are digital gift cards / vouchers.
• 📦 These are digital products, not physical items.
• 📩 Gift cards are delivered electronically via Email /User Account.

🚫 2. Cancellation Policy

• ❌ Due to the digital nature of the products:
• Cancellation is not allowed after successful delivery
• Orders cannot be modified once payment is successful
• Brand or amount selected incorrectly by the customer is not eligible for cancellation

🔁 3. Refund Policy (Non-Refundable Cases)

• 🚫 Refunds are NOT applicable in the following cases:
• Gift card once issued or delivered
• Partially or fully redeemed gift cards
• Incorrect brand, denomination, or quantity selected by the customer
• Customer’s failure to use the gift card within its validity
• Non-delivery due to incorrect email ID or mobile number provided by the customer

✅ 4. Refund Policy (Eligible Cases)

• 💰 Refunds are applicable only in the following situations:
• Failed transaction where the amount is debited but gift card is not issued
• Duplicate / double payment for the same order due to technical issues

📌 Refunds are subject to verification and approval by Riddlepay.

💳 5. Refund Method & Timeline

• 🔄 Refunds are processed only to the original payment method used during purchase (UPI, Card, Wallet, etc.).
• ⏱️ Refund processing time may take 5–7 working days after approval.
• 🏦 Riddlepay is not responsible for delays caused by banks or payment gateways.

🧾 6. Refund Request Requirements

• 📩 To request a refund, customers may be required to share:
• Order ID
• Registered email ID or mobile number
• Transaction ID
• Payment screenshot or proof

📧 Refund-related communication will be done via email only.

⚖️ 7. Company Rights

• 🛑 Riddlepay reserves the final right to approve or reject any refund request.
• 📌 Decisions made by Riddlepay regarding refunds shall be final and binding.

📞 8. Contact for Cancellation & Refund Support

• 📧 Email: admin@riddlepay.in
• 🕑 Response Time: Within 24–48 working hours

🔄 9. Policy Updates

• 🔁 Riddlepay reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice.
• 📌 Continued use of the website implies acceptance of the updated policy.