At Riddlepay, we specialize in digital gift cards and e-gift vouchers. Since our products are digital in nature, no physical shipping is involved. Please read this Shipping Policy to understand how delivery works on our platform.

🎁 1. Nature of Delivery (Digital Only)

• 💳 Riddlepay provides digital gift cards / vouchers only.
• 📦 No physical product is shipped under any circumstances.
• 📲 All gift cards are delivered electronically.

📩 2. Delivery Modes

• 📧 Email
• 👤 User’s Riddlepay account (My Orders / Gift Cards section)

⏱️ 3. Delivery Time

• ⚡ Most gift cards are delivered instantly after successful payment.
• ⏳ In some cases, delivery may take up to 24 hours due to technical issues, verification checks, or brand/system-related delays.

💳 4. Order Processing

• ✅ Orders are processed only after successful payment confirmation.
• ❌ Incomplete or failed payments will not be processed for delivery.

📝 5. Customer Responsibility

• 👤 Customers must provide the correct email ID and mobile number at the time of placing the order.
• ⚠️ If incorrect or incomplete details are provided, non-delivery will be the customer’s responsibility.
• 🚫 Riddlepay will not be liable for delivery failure caused by incorrect contact information.

⚙️ 6. Delays & Third-Party Services

• 🔧 Delivery may be delayed due to technical issues, verification requirements, or system downtime.
• 🤝 In some cases, delivery depends on third-party service providers or brand systems.
• 🚫 Riddlepay is not responsible for delays caused by third-party services beyond our control.

🔐 7. Risk After Delivery

• 📨 Once a digital gift card has been successfully delivered, all risks pass to the customer.
• 🔑 Customers are responsible for keeping their gift card details safe and confidential.

📞 8. Delivery Support

For any delivery-related queries or assistance, customers may contact us at:

• 📧 Email: admin@riddlepay.in
• 📞 Phone: +91 98310 41683

Please keep your order ID and transaction details handy while contacting support.

🔄 9. Policy Updates

• 🔁 Riddlepay reserves the right to update or modify this Shipping Policy at any time.
• 📌 Any changes will be published on this page and will be effective immediately.